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Troubleshooting Common Issues

Troubleshooting Common Issues

Most issues are caused by incorrect credentials, missing/blocked callback URLs (for HPP), or caching/optimization on checkout pages. Check order notes/logs for the exact message, fix the setting, then try a test order again.

Gateway not showing at checkout

  • Confirm the method is Enabled in WooCommerce → Settings → Payments.
  • Check store Currency/Country support with your acquirer.
  • Verify shipping/tax rules aren’t hiding payment methods.

No settings appearing in Payments

  • Deactivate/reactivate the plugin.
  • Ensure no role/capability plugin hides Woo settings.
  • Clear admin cache and reload.

HPP returns but order doesn’t update

  • Verify callback URL: https://YOURDOMAIN.com/?wc-api=wc_gateway_powertranz
  • Ensure security plugins/firewalls allow /?wc-api= requests.
  • Review logs.

Inline shows only Card Number

  • Update to the latest plugin (adds expiry + CVC).
  • Check for theme/checkout overrides and JS conflicts.

“Class ‘WC_Payment_Gateway’ not found”

  • WooCommerce must be active before this plugin loads; update/activate WooCommerce, then reactivate the gateway.
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